This high-visibility POS terminal takes and then prints processed orders, sending them directly to kitchen teams.

Across the UK, restaurant and takeaway operators are reporting that missed calls remain a persistent problem, particularly during busy service periods. This leads to lost orders, frustrated customers and added strain on frontline teams. With expectations shifting towards faster and more reliable communication, many businesses are seeking technology that can deliver more consistent support.

Alayic has been developed in response to this rising demand for dependable call management. Its AI voice agents provide an always available option for handling both peak-time and out-of-hours calls, helping restaurants and takeaways capture more orders and enquiries when staff are occupied with in-person service. With labour shortages and rising costs, this type of technology is becoming increasingly relevant.

The platform was founded by Paul Gott, Lee Parkinson and Ric Clements, a team with extensive experience in AI, Robotic Process Automation and customer service operations. The founders have also worked with the National Innovation Centre for Data on advanced AI and machine learning projects. 

Ric Clements, chief operating officer at Alayic, said: “Restaurants and takeaways are under huge pressure to keep up with customer demand, especially during peak hours. Missed calls have become an everyday challenge and they have a real impact on revenue and the customer experience.

“We created Alayic to give operators a reliable way to capture more orders and enquiries without adding to staff workload. It is about supporting teams on the ground and helping businesses operate more efficiently in a very competitive landscape.”

There are no set-up fees and no minimum contract, with pay-as-you-go plans. Custom voice and tone, custom greetings and settings, a large free-minute allocation, reporting analytics and priority free support are included as standard, with the option to add customised options and a dedicated account manager. 

For more info, visit alayic.com.